OpenRange Supply LLC is committed to providing you with reliable and practical outdoor gear. If you are not completely satisfied with the product you receive, we offer a clear and convenient return service to help you shop with peace of mind.
I. Return Application Conditions
You can apply for a return when the following conditions are met:
The product has quality problems (such as damage, malfunction, workmanship defects, etc.)
The received product does not match the order (incorrect model, specifications, or color)
The product is in reasonable condition and has not been severely used or damaged
The product, its accessories, and packaging are basically intact
Submit a return application within the specified time
II. Return Time
Within 14 days from the date of receipt of the product Returns are accepted. Applications submitted after the specified time may not be accepted.
III. Supported Return Situations
We support returns in the following situations:
Product has quality issues. Wrong item or incorrect specifications sent. Product significantly differs from description. Does not meet expectations after reasonable inspection or trial (does not affect resale).
IV. Non-Returnable Situations
Returns may not be accepted in the following situations:
Product has been visibly used or damaged. Missing accessories, instruction manual, or severely damaged original packaging. Damage caused by human error (e.g., dropped, water damage, improper use). Exceeding the return application period. Items specifically marked as non-returnable (e.g., customized products). V. Opening and Trial Instructions
We understand that outdoor products require a certain degree of inspection and trial:
Returns can still be requested after the product has been opened. Reasonable trial is allowed (e.g., simple installation, function testing). If there are obvious signs of use or it affects resale, it may affect eligibility for return. VI. Return Process
Submit an application. Contact customer service and provide order information, reason for return, and necessary photos (if any). Review and Confirmation
Customer service will review your application within 1-2 business days.
Return Goods
After approval, please return the goods to the provided address and pack them properly.
Acceptance and Refund
Once we receive the goods and confirm they meet the return conditions, we will process your refund.
VII. Return Shipping Costs
Quality issues or wrong item sent: Shipping costs will be borne by us.
Non-quality issues: Shipping costs will be borne by the customer.
VIII. Refund Policy
Refunds will be returned to your original payment account.
Processing time is typically 3-7 business days after receiving the returned goods.
If the order included promotional activities, the refund amount will be calculated based on the actual payment amount.
IX. Return Address
To ensure a smooth return, please contact customer service for the latest address before shipping:
Address: 921 President St, Brooklyn, NY 11215
⚠️ Returning goods without confirmation may result in processing delays or no refund.
- Precautions
Please pack the goods properly to avoid damage during transportation.
We recommend keeping the tracking number for future reference.
If any issues arise during the return process, we will contact you proactively.
- Contact Us
If you have any questions about our return policy, please contact us:
Email: daniel@openrangesupplyonline.com / support@openrangesupplyonline.com
Phone: 9297187198
We understand that every piece of equipment carries an expectation.
We also hope to provide you with the same worry-free return experience when items are unsuitable.
