OpenRange Supply LLC is committed to providing you with efficient and reliable delivery services, ensuring every piece of outdoor gear arrives smoothly and accompanies you on your next journey.
I. Delivery Area
We currently support shipping to most areas within the United States, including:
The 48 contiguous states
Alaska
Hawaii
Delivery restrictions or additional delays may apply to some remote areas or special addresses.
II. Order Processing Time
All orders will be processed within 1–3 business days after successful payment.
Orders placed on weekends and holidays will be processed later.
Processing times may be slightly longer during promotional events or peak periods.
III. Delivery Time
Estimated delivery times vary depending on the shipping method:
Standard Shipping: 3-7 business days
Expedited Shipping: 1-3 business days (if applicable)
⚠️ Actual delivery times may vary due to weather, logistics companies, or holidays.
IV. Shipping Costs
Order shipping costs will be automatically calculated and displayed on the checkout page.
Some orders may enjoy free shipping on orders over a certain amount (if applicable).
Extra shipping fees may apply to remote areas.
V. Order Tracking
After your order is shipped, you will receive a notification email containing a tracking number.
You can check the delivery status in real time through the logistics company’s website or the order page.
VI. Address and Delivery Information
Please ensure that you fill in a complete and accurate delivery address.
The customer is responsible for any delivery failures or delays caused by incorrect addresses or incomplete information.
If you need to change the address after shipment, you need to contact the logistics company for assistance (success is not guaranteed).
VII. Delivery Delays
The following situations may cause delivery delays:
Extreme weather or natural disasters
Peak shipping periods
Force majeure
In case of any delays, we will do our best to assist in following up.
VIII. Lost or Damaged Packages
If your package is lost or severely damaged during transit, please contact us as soon as possible after receiving notification.
We will assist in verifying with the logistics company and provide appropriate solutions (reissue or refund).
IX. Signing Instructions
We recommend checking the appearance of the package upon receipt.
If you find obvious damage, please take photos and contact our customer service team. Signing without inspection may affect subsequent claims processing.
X. Contact Us
If you have any questions about logistics or order delivery, please contact us:
Email: daniel@openrangesupplyonline.com / support@openrangesupplyonline.com
Phone: 9297187198
We believe that a smooth delivery is the starting point for every outdoor journey.
Thank you for your trust, and we look forward to your journey.
